30-Day Money-Back Guarantee

We stand behind Formflow 100%. If you're not completely satisfied with your purchase, you can request a full refund within 30 days of purchase—no questions asked.

How to Request a Refund

Option 1: Fill Out Our Refund Request Form (Recommended)

• [Link to Refund Form]

• Optional: Tell us why (helps us improve, but not required)

• We'll process your refund within 24-48 hours

Option 2: Email Us Directly

• For urgent requests, email us at [email protected]

• Include your account email and order number (if available)

• We typically respond within 24 hours (longer on weekends due to AU timezone)

Option 3: Live Chat Support

• Use the chat widget on any page

• Our AI assistant can help start your refund request immediately

What You Need to Know

✅ Full refund - You get 100% of your money back

✅ No questions asked - We don't require a reason (though feedback helps us improve)

✅ Fast processing - Refunds are typically processed within 24-48 hours

✅ Stripe/PayPal timeline - Your bank may take 5-10 business days to show the refund

Special Circumstances

• Didn't receive access? We'll fix it immediately or refund you—your choice

• Technical issues? Let us help first—we're constantly improving and may have a fix

• Beyond 30 days? We're flexible. If you haven't been able to use the product due to bugs or missing features we promised, contact us anyway

What Happens After Refund

• Your Formflow account will be downgraded to the free trial

• All your forms will remain accessible for 7 days so you can export your data

• You're always welcome to come back—we'll email you when major features launch

Important: About Chargebacks

⚠️ Please contact us before filing a chargeback dispute. We process refunds immediately when requested—there's no need to go through your bank, which:

• Costs us $15+ in dispute fees (even when we refund you)

• Takes 30-90 days vs. our 24-48 hour refunds

• May affect your ability to use our service in the future

We're a small startup committed to great customer service. We've never denied a legitimate refund request within 30 days.

Questions?

Email: [email protected]

Response time: Within 24 hours (we're based in Australia 🇦🇺)